content development

You're Doing It Right—Spontaneous Online Gifts

One of our clients has had a lot of large unsolicited gifts come in online lately. Our interest is piqued because we're not in the middle of a campaign. There's nothing radically share-able that's been released. If I had to say it, this part of the quarter is a relatively quiet and calm period for this group.

Then it hit me.

This is when you can see your annual plan pay off. The consistency and authenticity of your workhorse communications make all the difference, e.g., newsletters, e-newsletters, alerts, tweets, etc. Being in front of your donors with useful information and copy that shows them exactly why they're so important keeps your group top of mind ... in a good way.

So when they feel moved to give, you're at the top of their list.

You've built a relationship with them that isn't reliant upon a hard ask or gimmicky campaign for support (written with full appreciation for the well-timed usefulness of the hard ask and gimmicky campaign). They feel involved—they feel necessary—to the success of your organization's work. They give freely and with a full heart.

That's when you know you're doing it right.

The Halo Effect

I'm on the board of a local nonprofit that had tax credits available to donors who gave over a certain amount in 2013. Since I'm not the chick that can donate significant cash to the cause, I try to amp up the   "Talent and Time" portion of the good board member's trifecta of contributions: Time, Talent and Treasure.

That said, I asked our executive director if everyone on our file of potential donors knew about the credit. Mentioned that perhaps we should send out a couple year-end emails thanking them for their support in 2013 and inviting them to partake of the tax advantages of a generous year-end gift to our group.

The exec didn't want to bother people with a lot of year end emails so I suggested suppressing those who responded to the initial drop.

Results were impressive, but unexpected. The Halo Effect strikes again.
Several things to keep in mind:

  • One Channel Can Drive Another. Several major gifts were walked in by donors as a result of the email. Others mailed them in. The point is they knew these channels were available and their preference drove the bus here. Everyone wins.
  • Staying Top of Mind Year-Round. This organization invests in excellent PR. Even those donors who come to one event and don't actively engage with us year-round know what we're up to and the difference we're making in our community. That makes a difference when you come asking for gifts at the end of the year.
  • Staying Top of Mind Without Every Touch Including an Ask. Of ultra importance, friends. There's an integrated annual plan that includes a lot of storytelling, chances to engage with the org in person, progress reports, accolades and yes, we ask for help, but in a judicious and considered fashion …
  • Excellent Reactivation Tool. We had donors come in who used to support us, but had moved away. We had their personal email on file—and permission to contact them—so their physical address change wasn't a factor. They moved back to the city and wanted to help out with gifts and volunteer time.








Right Tools for the Job—The Right Words for the Copy

We have a blurb on our website that says "words have a job to do." There it is, on the right. When you're a copywriter that's the long and short of it . No trademark flourishes. No "do you see what I did there and wasn't it clever?" But make no mistake. It's not a matter of being utilitarian and tied to convention either.

This post is a build on what Bob wrote last month.

Good copywriting has a lot more to do with thoughtful, elegant editing than it does being cute or brandishing your flaming thesaurus at the world. Although I know a lot of cute copywriters … c'mon. I love you guys.

Also, I love the way the phrase "flaming thesaurus" sounds, but that's not exactly relevant here. (See what I did there?)

We've been talking about this around the office a lot lately. Here are some M&C tips for making sure the words in your copy get the job done.

  • Because you can doesn't mean you should. We had a detail for a story in a fundraising newsletter recently that was heartbreaking, weird and certainly memorable. But it was also uncomfortable, had the potential to trigger terrible memories for our intended audience and was right on the border of salacious. It got left out because it didn't serve the ultimate goal of the newsletter.

  • What is my job? If your copy could talk (and it wasn't a slacker) it would ask you this question every time you sat down. And because you're a good boss, you should be able to answer this question before you put your talented little fingers on the keyboard. Your answer to this question will quickly decide what goes and what stays as you write.

  • Sit down, data. The truth is, experience and intuition matter a lot with copywriting and creative. It's the dirty little secret that sends your data people shrieking into the night. You'll have to have many a subjective conversation with yourself as you're writing: does this matter? does this add credibility? does this make a donor feel closer to my organization and build trust (even if it's not 100% flattering, but it's true and human)? Get comfy with this exchange and have it often.